Frequently Asked Questions

General

  • EckhartTolleTV is a monthly Internet subscription based on the teachings of Eckhart Tolle and Kim Eng. A new issue of Eckhart Tolle TV is released on the 1st of every month. An issue contains a collection of videos that can be watched online or downloaded to your computer. Each issue has a featured "Private Seminar" with Eckhart which corresponds to the topic of that month's issue. There will also be Question & Answer videos, exclusive content from Kim Eng, and a live meditation.

  • After registering for an account, visit EckhartTolleTV.com to log in with your email address and password. The content may be viewed online or downloaded to your computer's hard drive. You can log in from any computer any time of day to access the subscription content online. The videos may be watched as many times as you wish and there is no limit to the number of times you can access the site within the month.

  • On the first of each month EckhartTolleTV.com will release a new issue. An issue contains a featured seminar video, several shorter Question & Answer videos, exclusive content from Kim Eng, and a live meditation. Each issue contains approximately three hours of content.

  • Subscriptions to EckhartTolleTV.com are available four ways – a monthly rate of $14.95 for streaming only, $19.95 monthly for streaming with downloads, a 6 month subscription rate of $74.95 with streaming only (gives you one month free), or $99.95 which gives you streaming access and both audio and video digital downloads of the material.

  • You can join Eckhart Tolle TV on a month-to-month basis and then cancel after the first month with no obligation to continue the subscription.

  • I did not subscribe on the first of the month, but I have been charged for a full issue. Am I losing anything by signing up later in the month?

    Subscribing to Eckhart Tolle TV is like subscribing to a magazine. Each issue is complete at the time of launch. You will have full access to everything contained in each issue that you have subscribed to for as long as your membership is current. Discussion boards and other community- driven content are ongoing and accessible as long as you are a member. If your membership expires, you will still be able to access content of issues purchased for 90 days.

Billing Questions

  • Subscribers who pay using a credit card are billed on the 1st of each month with the exception of their first month or 6-month period which is billed immediately. Subscribers who pay using Paypal are subject to Paypal's billing system which bills on the anniversary date of the date you first subscribed.

  • If you are subscribed at the monthly rate, no refund will be issued unless it can be shown that you have not viewed any of the material. Members who are subscribed at the 6-month rate will be refunded as follows: Each issue is valued at $14.95 per month or $19.95 per month based on your subscription type. For each issue viewed, we will subtract the monthly amount and refund you the balance.

Technical Questions

Miscellaneous Questions

Eckhart Teachings Orders & Shipping

  • Orders can be placed online using our online store, or by telephone, fax, or mail. By mail and fax please click here for our printable order form.

    Phone Orders:
    Customer Service (+1) 604–893-8500
    Monday – Friday 8:00 a.m. - 4:00 p.m. (Pacific Time)
    Fax Orders:
    Fax: (+1) 604-893-8585

  • Domestic orders (within the USA) are shipped using United States Postal Service Media Mail, FedEx Ground or FedEx Express. International orders can be shipped by USPS First Class Mail International, Priority Mail International, or Fed-Ex International.

  • The USPS confirmation number does not supply tracking information once the package has left the USA. USPS Media Mail is essentially regular mail. Once the package leaves the USA, the mail service of the destination country takes over, and unfortunately all the mail services in the world are not connected to provide a traceable service for regular mail. The service standard given by USPS is ten to fourteen Business days (excludes weekends and holidays), though this is not a service guarantee.

  • Wholesale orders can be placed by email, telephone, fax, or mail. Wholesale orders cannot be placed in the online store. To qualify for a wholesale discount you must be purchasing items for re-sale in a bookstore or web store. Please provide your bookstore or web store details with your order. All prices and discount rates are subject to change without notice. New wholesale accounts must prepay orders. To qualify for payment terms of net 30 days, wholesale accounts must establish a payment history with Eckhart Teachings and provide credit references. Returns are not accepted on wholesale orders.

    Wholesale discounts cannot be combined with special offers.

    Wholesale Discount Schedule:

    Eckhart Teachings manufactured titles:
    1-9 items
    30% discount
    10 – 24 items 45% discount
    25 - 99 items 50% discount
    100+ items
    55% discount

    All other Eckhart Tolle titles:
    1-9 items
    30% discount
    10+ items
    40% discount

    Phone Orders:
    Customer Service (+1) 604–893-8500
    Monday – Friday
    8:80 a.m. - 4:00 p.m. (Pacific Time)

    Fax Orders:
    Fax: (+1) 604-893-8585

  • Eckhart Tolle's books have been published in over 33 languages worldwide. Please click here to see the list of Foreign Publishers who have Eckhart's work available in other languages and contact the appropriate publisher for purchase information.

  • The most common reason for CDs and DVDs to skip is due to dust, scratches, or other foreign matter on the playing surface. Please handle the CDs & DVDs with care and gently wipe the discs with a soft dry cloth to clean them before playing.

  • Yes, all of the DVDs carried by EckhartTolle.com are Region or Zone Free in NTSC format which allows them to play on PAL systems in addition to NTSC, as long as the DVD player was manufactured in the year 2000 or later.

Events

Miscellaneous

  • A local group is a gathering for people wishing to come together to immerse themselves in Eckhart's teachings. The group is facilitated by a volunteer, usually in their home. The group may start with a meditation and then watch Eckhart's teaching DVDs or listen to his CDs together. There may be an opportunity to share your experiences with the group after, however Eckhart discourages groups from discussion as this feeds and stimulates the thinking mind. Please click on "Groups" category for the Local Group listings and information on starting a Local Group.

  • Unfortunately, due to the volume of mail received, Eckhart & Kim are no longer able to respond to each letter personally; therefore we are no longer accepting personal mail on their behalf. Event invitations, donations or tithes, and correspondence of a business nature can be mailed to the address below for review by Eckhart Teachings.

  • Eckhart Teachings does not accept any unsolicited manuscripts.

  • Eckhart has said that one of the best ways to teach children is by example. Eckhart gave a retreat for health professionals entitled "Practicing Presence: A Guide for the Spiritual Teacher and Health Practitioner". Although the retreat does not focus entirely on teaching children, he does speak of teaching children and teenagers. It is available in both DVD and CD format. Eckhart also wrote a children's book entitled "Milton's Secret". The book was co-authored by Robert S. Friedman, illustrated by Frank Riccio, and incorporates the teachings found in The Power of Now.

Customer Service

8am - 4pm Monday - Friday Pacific Standard Time
Telephone: 604-893-8500

Email: info@eckharttolle.com

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